Cancelation and Refund Policy
We have specific terms and conditions for each service, experience, tour, or item, along with a custom cancellation and refund policy. Please be sure to verify which one applies to your chosen experience before confirming your booking. This information can be found for every experience we offer under the Cancellation Policy section.
If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.
You can cancel your booking or request a refund by following the instructions found here: Free Cancellation, Return, and Refund Information.
- Guests can cancel up to 3 days before the experience start time for a full refund, or within 24 hours of booking if the booking is made more than 48 hours before the start time.
- If you cancel less than 48 hours before the experience start time, we will only refund 80% of the amount you paid.
- Single classes or class packages are per person only and cannot be split or shared among individuals.
- If the minimum number of travelers is not met, your money will be refunded if applicable.
